Information Support Officer

94% of our colleagues rate Age Scotland as a great place to work. 

Age Scotland is the Scottish charity for older people. We work to improve the lives of everyone over the age of 50.

We support and enable hundreds of communities and older people’s groups across Scotland. We provide information, friendship and advice through our free helpline and publications. We tackle loneliness and isolation with our Friendship Services and much more.

We work in Scotland with older people’s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them. 

Older people in Scotland need our support now more than ever and through living our values you will play a significant part in empowering and enabling them to access their rights and entitlements.  

People-centred in approach, you will be responsible for providing an exemplary ‘First Port of Call’ service in a hybrid virtual contact centre environment. You will respond to inbound and outbound contact, providing information and friendship to older people living in Scotland, their families and carers.  You will provide cover and support to other telephony services within Age Scotland. 

The post will be Scotland-based, a blend of office (Edinburgh-based) and home working. As a hybrid role the intention is that office based and any external facing work will constitute 40% of working time over each month. Age Scotland is a flexible employer and flexible work patters are available. In return for your hard work, enthusiasm and commitment to our values you’ll receive a generous benefits package: 

• Generous holiday allowance of 39 days (FTE)  

• A range of learning and development opportunities 

• Company sick pay 

• Healthcare benefit through Westfield Health 

• Discounted gym membership 

• Cashback scheme from major retailers 

• Contributory pension scheme with employer contributions of 9% 

• A comprehensive package of support though our Employee Assistance Programme 

• Group life cover up to three times your annual salary 

• Cycle to work scheme 

• Paid carers leave and dependents’ support 

• The option to buy more holidays or sell them 

• Enhanced maternity and paternity policies. 

 Full details of the role are available below. Please contact recruitment@agescotland.org.uk with any queries about this role. 

Closing date: 12pm on Friday 30th May 2025

Interviews will take place in Edinburgh on 10th June 2025