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Stories from the people we help

Woman on phone_istock

Our helpline provides impartial and confidential information to older people, their carers and families.

Our skilled advisers provide information and advice about rights, entitlements and services available to older people. Whether our callers are facing loneliness, financial worries or are looking for advice about how to stay safe and warm, our advisers are there for older people when they need us most. The positive feedback that we receive from our service users shows us just how vital this service is. 

This service gave me hope. They listen to you, and they don't judge you. The calls always make me feel less alone.

Helen, helpline caller

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