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Dementia Friendly Customer Service

Scottish Water Customer Service

As the number of people living with dementia is forecast to double in the next 25 years, more and more of the customers using your  products and services will be affected by dementia, either directly or as a carer. 

Our CPD accredited, tailored and virtual workshop which take place over 3 hours enables staff in all types of customer facing roles to support and interact with customers in a dementia friendly way, and have a better understanding of the issues faced by people living with dementia.

The dementia workshop was fantastic. The feedback from those that took part was incredible and we're already looking forward to the next one.

Amazon Customer Services

Workshop content and outcomes

Our workshops are tailored to suit the needs of individual organisations. Some of the topics covered include:

The ways in which dementia can impact on someone’s ability to engage with customer services.

Appropriate communication skills and other strategies for making face-to-face and telephone interactions more inclusive of customers living with dementia.

Understanding the ways in which customer service systems and processes can be modified to make them more appropriate for people living with dementia.

After attending this workshop, customer service staff will be able to:

Communicate effectively and empathetically with customers living with dementia.

Deliver more appropriate support to customers living with dementia.

Pass on ideas to their organisations for improvements to systems and processes which could lead to greater dementia inclusion.

Staff have gained a deeper understanding of dementia, the issues faced by tenants and family members living with dementia and, more specifically, how this relates to housing.

Link Group Ltd

Make an enquiry

Get in touch with us for a discussion or to find out more about dementia friendly customer service

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You can also contact our sales team on or call us on 0131 668 8045