Every Connection Matters
Scottish Water and Age Scotland, the Scottish charity for older people, are here to help you when you need us most.
Welcome to our Stay Connected Hub, providing information and advice to help you stay connected - in more ways than one!
From keeping you connected to your water supply to keeping you connected with others in your community, we’re here to help.
Our most valuable natural resource
Scotland’s water is one of our most valuable natural resources. And just like the network of pipes beneath our feet, it’s part of a much bigger picture—connecting homes, communities, and people across the country.
The Priority Services Register
Scottish Water offers extra help, free of charge, to people who need extra support through the Priority Services Register (PSR). The service is designed to assist those living with a disability, people who require water for medication, or anyone with additional language or communication needs.
- Extra time to answer the door with the Knock and Wait scheme
- Nominated contact / Password
- Bottled water during any interruption to the supply
- Communication in a way that suits you best
It’s free, confidential, and only takes a few minutes
Free Text Alerts
Be the first to know thanks to Scottish Water's free text alerts service, meaning you can receive the latest updates straight to your mobile phone.
Whether there is planned maintenance in your area, emergency outages, or service updates, you’ll be the first to know. You can also sign up to multiple postcodes so you can keep an eye out for friends and loved ones, with work happening in other areas across Scotland.
Sign up for Text Alerts and you’ll get:
- Instant alerts for outages, repairs, or disruptions to your service
- Opportunity to stay ahead of any unforeseen water issues
- Customised notifications based on your postcode or area
Signing up is straightforward and free; just enter your full name, mobile number, and postcode.
Friendship Services
Community Connecting Service
If you’re over 50 and you’re feeling isolated within your local community, Age Scotland can help you find social groups and activities in your area that match your interests and abilities.
You’ll be matched with a Community Connector who will give you a call to find out more about you and things you might like to do. From social events to sports and leisure, we have a huge list of groups and events you can choose from in your area.
Friendship Calls
Do you know someone who feels lonely and could use a friendly chat? As part of our Age Scotland Friendship Services, we make free weekly calls for companionship and support to older people across Scotland.
Having a conversation can have such a positive impact, and our friendship caller volunteers are on hand to talk about many things, from the latest TV shows to the most dunkable biscuits!
If you, a neighbour, or a loved one would benefit from receiving a call, please call the Age Scotland Helpline free on 0800 12 44 222. Lines are open Monday-Friday, 9am-5pm.
Frequently Asked Questions - FAQs
Got a question?
If you have a question please get in touch with the Age Scotland Helpline team