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Sign up for SP Energy Networks' free priority services register today

SP energy network

5 April 2024

Kendal Morris, Customer Service Director at SP Energy Networks writes for Age Scotland.

Scotland is no stranger to extreme weather, which is why it’s more important than ever to ensure yourself and loved ones receive necessary help should the power go out, and SP Energy Networks’ Priority Services Register (PSR) provides additional support to people aged 60 and over in the unlikely event of a power outage.

It’s free to sign up and is available to customers across Central and Southern Scotland who need a little extra help during power cuts. People with children under the age of five or those who have a chronic illness or mobility issues are also eligible to sign up for support.

By signing up to the PSR, you can benefit from proactive and ongoing contact during known power interruptions and get access to a dedicated welfare line during storms. When registered, you will also have access to additional support services, including dementia support. This includes tailored advice and recommendations of support hubs such as dementia cafes in your area.

Help for carers is also available through the PSR and our dedicated team will provide advice and support to help carers balance their daily lives while carrying out caring responsibilities.

Information on the PSR can be requested in various formats, including braille and large print and text relay services are available in partnership with SignLive, ensuring accessibility for those who are hard of hearing or have speech impairments.

Customer safety is our top priority and we’re here to help. I would really encourage all those who are eligible to sign up to the Priority Services Register today.

We want everyone to have access to the support they need. Please help spread the word about this essential service and, together, we can ensure that everyone feels prepared for potential power cuts.

For more information, please visit