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Age Scotland responds to TSB closures


8 May 2024

Age Scotland has responded to TSB’s announcement that they will close 10 branches across Scotland.  

Age Scotland’s Chief Executive, Katherine Crawford, said: 

“This is a disappointing move from TSB, and unfortunately is the latest in a continuous stream of banks abandoning high streets across Scotland in favour of a digital-by-default approach that does not consider the needs of all of their customers.  

“Access to cash and in-person banking services are vital for many older people in Scotland. In fact, we know that 34% of over 65s prefer to bank in person.  

“We also know that 31% of over 65s feel uncomfortable with the idea of online banking for a variety of reasons, including lack of trust in online services, lack of necessary IT skills and a fear of falling victim to fraud and scams 

“With branches disappearing at a rate of knots, an increasing number of communities are being left with either one local bank or facing the prospect of travelling further afield to do their banking. This is especially concerning for older people in rural and remote areas.  

“We need greater growth in the network of banking hubs as an overreliance on the fragile Post Office network isn’t sustainable. Banks must take their responsibility to customers and communities seriously.”